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Technical Manager at TechWyse
I'm obsessed with all things IT and currently serve as a Technical Manager at TechWyse, a Managed Services Provider specialising in delivering pain-free IT support for businesses. With over 8 years of experience, I focus on efficiency, customer experience, and security to ensure we deliver the best possible service year-round.
About
I'm a passionate IT professional with over 8 years of experience in technical support and management. Starting as an IT apprentice in 2017, I've grown to become a Technical Manager at TechWyse, where I oversee internal technical assets, change management processes, and lead the automation team.
My role involves developing minimum standards and procedures for technical solutions, preparing budgets for internal projects, and ensuring our Modern Workplace Microsoft Partner Status is maintained. I believe in the power of technology to solve real-world problems and enjoy the continuous learning journey that comes with working in IT.
Interests
Technical Leadership
Managing automation teams, developing technical standards, and ensuring service excellence
Process Improvement
Creating efficient workflows, developing training programmes, and optimising service delivery
Continuous Learning
Staying current with industry trends and sharing insights through my tech blog